Privacy Policy

Privacy Statement

This Privacy Statement explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information, by the Digi Core family of companies (“Digi Core”) in connection with the Digi Core service.

Contacting Us

If you have general questions about your account or how to contact customer service for assistance, please visit our online help center. For questions specifically about this Privacy Statement, or our use of your personal information, cookies, or similar technologies, please contact our Data Protection Officer/Privacy Office by email at privacy@moviesagain.com.

The data controller of your personal information is Digi Core International B.V. Please note that if you contact us for assistance, for your safety and ours, we may need to authenticate your identity before fulfilling your request.

Collection of Information

We receive and store information about you such as:

1. Information You Provide to Us

We collect information you provide to us, which includes:

  • Your name, email address, postal code, payment method(s), and telephone number.
  • In certain countries, we collect a government identification number for purposes such as billing and tax compliance.
  • Information you enter while using our service, interacting with customer service, or participating in surveys or promotions.
  • Preferences you set, ratings, and taste preferences you provide through our service.

2. Information We Collect Automatically

We collect information about you and your use of our service, your interactions with us and our advertising, as well as your devices and network. This includes:

  • Your activity on the Digi Core service, including title selections, search queries, and content you watch.
  • Interactions with our emails, texts, push notifications, and online messages.
  • Details of customer service interactions, including chat transcripts, call recordings, and phone numbers.
  • Device identifiers (e.g., device IDs, resettable device identifiers) and network information (e.g., IP address, connection type).
  • Device characteristics (type, software, configuration), page views, referral URLs, and cookies or web beacons data.

3. Information from Partners

We collect information from companies with whom you have a relationship (“Partners”), such as TV providers, streaming device providers, and voice assistant platforms. This may include:

  • Search queries and commands applicable to Digi Core made through Partner devices or voice assistants.
  • Service activation information, including your email address or contact details.
  • IP addresses, device IDs, and payment or promotion-related information for user authentication and service delivery.

4. Information from Other Sources

We also obtain information from additional sources, such as:

  • Service providers that determine location based on your IP address.
  • Security providers that help protect Digi Core accounts and prevent fraud.
  • Payment service providers for billing or balance updates.
  • Online and offline data providers for demographic and interest-based advertising data.
  • Publicly available information, such as social media posts and public databases of IP addresses.

For more information about how we collect and use your data, or for assistance, please visit our Help Center.